FAQ

Our Web Design and Development
Frequent Ask Questions

1How long does the development process take?
Our work is not template based, we have to go though some design process. It usually takes about 1 month time to complete once everything has confirmed. Not like template based design, they can finish in 8-12 days.
2What we need from you?
Company logo
Company info
Contents of the website
Image about company, team, products, services, workplace and office.
Website structure if you have it.
3Can I update content by myself?
Yes, you can. After the website has launched, you can upload your new products and services, change images or videos yourself. Training will be provided together with a document manual. Only the Responsive Web Design LITE doesn't have update functionality, all other packages support CMS functionality.
4What is the payment process
All our web design and maintenance packages come with Fixed Price and Instalment. Fixed price will enjoy direct discount, but a 50% deposit is required upon confirmation and the balance of the payment will be made when completed. Instalment plan has to follow the actual price, but you can pay by month and up to 12 months.
5Do I own the website?
Absolutely yes. When you have fully paid us the web design fee, the website is fully owned by you. You are free to decide to host with us or move to another hosting company.
6Can I add extra pages?
Yes, let say your website package come with 10 pages, you need to add the 11th page, we will charge you RM250 for one extra page adding. You also can add-on several pages at once, for example 10 pages for RM1,000, the price will be cheaper per page.
7Can I upgrade the website in the future?
All the CMS websites can be upgrade in future, for instant you can upgrade CMS+Responsive LITE to PRO, or you also can upgrade it to eCommerce package. Upgrade charge will be incur please call us for detail.
8Do you offer ongoing help with our new site once it's launched?
Once the website launched, there is 1 year free support from us. Some package come with 3 months free update and some come with 1 year free update. You can ask us to update anything on the website.
9Will my website work on smart phones and tablets as well?
All our web design packages support Mobile, Tablet and PC devices. We call it Responsive, the design will response to different devices with different layout.
10Is Search Engine Optimization included?
Yes, all packages included with SEO LITE
11Can you help with my social media?
Yes, we do included creation of Facebook and Instagram if the client don't have one. We can help upload picture and banner into it and guide you how to use and promote it. But we are not going to manage the account for you.
12Do you included hosting in your packages?
Yes, all packages come with Hosting LITE or Hosting PRO respectively. For detail you can refer to our hosting plans.
13What is WordPress?
WordPress is the simplest, most popular way to create and update your own website or blog. In fact, WordPress powers over 40.0% of all the websites on the Internet. Yes, more than one in four websites that you visit are likely powered by WordPress. WordPress is a website builder and content management system. It make your update process easier.
14Is WordPress secure?
Yes, WordPress is safe. No software or website is entirely safe. If it's connected to the internet, it will always have vulnerabilities or ways to break-in. However, the WordPress infrastructure is some of the best infrastructures built and is designed to be secure from hackers and attackers. That why you need our support, we ensure your WordPress system always up-to-date together with our security measure applied.
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